The Works Service Co., Inc. Richardson, TX
Administrative Support - October 2015 - January 2016
v Managed the receptionist area, including greeting visitors and
responding to telephone and in-person requests for information.
v Organized files, made copies, sent faxes, developed spreadsheets,
handled all incoming and outgoing correspondence and scanned documents.
v Scheduled new service calls coming in. Dispatch technicians to the
calls for the day. Manage the day-to-day calendar for the company service
calls for the day.
v Accounts payables, accounts receivables and collections.
Dutch Brothers Car Wash Addison, TX
Customer Service/ Cashier - August 2015 - August 2015
v Responsible for ringing up customers in a timely manner and
guaranteeing high level of professional and courteous customer service at all
times. Work as team member performing cashier duties with proficiency,
product assistance and cleaning. Assessed customer needs and responded to
questions.
v Performed store opening duties, including counting cash drawers and
checking all equipment for proper functioning. Maintained adequate cash
supply in cash drawers in multiple checkout stations. Generate sales,
inventory reports in Excel with data from a variety of sources, maintaining a
100% accuracy rate.
v Regularly sought opportunities to up sell and add on additional
merchandise.
v Replenished merchandise shelves with items from the stockroom.
Organized register supplies. Cleaned and straightened work area.
Air Today A/C
& Heating, INC. Plano,
TX
Lead Dispatcher - August 2007 - March 2014
v Schedule/dispatch workers, work crews, equipment/ service vehicles to
appropriate locations based on work priority to customer requests,
specifications and skill level or personnel, or needs, using radios or
telephones. Receive and respond to customer complaints.
v Relay work orders, messages, information to and from work crews,
supervisors, or field inspectors, using telephones/radios.
v Update manuals when rates, rules, or regulations are amended. Record/
maintain files/records of customer requests, work/services performed, charges,
expenses, inventory, and dispatch information.
v Requisition/order materials and supplies, such as tools, equipment, or
replacement parts.
v Compute estimates and actual costs of factors such as materials,
labor, or outside contractors.
v Verify accuracy of billing data and revise/resolve any
errors/discrepancies in accounting records. Review for accuracy on documents
such as purchase orders, sales tickets, charge slips to compute fees or
charges due.
v Promote additional merchandise or services for sell to prospective or
current customers by telephone or through visits.
Office Manager
August 2010 - January 2014
v Manage staff, preparing work schedules and assigning specific duties.
v Develop and implement contract management instructions, policies, and
procedures. Advising employees of any product or substitute material
changes.
v Generated financial reports for management review. Set up new files
and updated employee paperwork and records. Managed office inventory and
placed new supply orders.
v Locate vendors of materials, equipment or supplies, determine product availability.
Prepare and process requisitions and purchase orders for supplies and
equipment. Maintain records of goods ordered and received.
v Register equipment for warranty coverage for customer, recorder on
spreadsheet for management.
v Arrange for disposal of surplus materials.
Service Lighting,
INC. Garland, TX
Driver/Receiving Clerk - March 2006 –
August 2007
v Obey traffic laws and follow established traffic and transportation
procedures. Report delays, accidents or other traffic and transportation
situations to bases using telephones /radios.
v Inspect/maintain vehicle supplies/equipment, gas, oil, water, tires,
lights, brakes, to ensure that vehicle in proper working condition. Report
any mechanical problems encountered with vehicles. Perform emergency repairs,
such as changing tires or installing light bulbs, fuses, tire chains, or
spark plugs.
v Load and unload truck/van and verifying contents of orders against the
work orders. Examine contents and compare with records, such as manifests,
invoices, or orders, to verify accuracy of incoming or outgoing shipment. Record
shipment data, such as weight, charges, space availability, damages, or
discrepancies for reporting, accounting purposes.
v Read maps and follow written or verbal geographic directions.
v Deliver product to customers in professional and timely manner.
Harland Clarke
Grapevine, TX
Expeditor - April 2000 - April 2004
v Generate report to pre-determine priorities that need expedited to
maintain the scheduled delivery date.
v Coordinate and expedite work orders and materials between work areas
of plant to expedite processing of goods.
v Advise department supervisors to determine progress of work,
completion dates.
v Compiling reports on progress of work, inventory levels, costs, and
production problems.